Hello,
Over the weekend, Road to Survival experienced two issues that you or members of your faction may have been impacted by.
The two issues that some players encountered were the following:
- 23.0.0 Update Lock Out: Our initial update caused a few players (especially on iOS) to be locked out of the game after updating. We understand that this was not only an issue for those locked out, but also for their faction teammates, as it was a War weekend. As of today, this issue should be resolved with the latest version update, 23.0.5.
- Erroneous Hell Token Offer: An erroneous offer went live that contained 8,000 Hell Token Collectibles when it was intended to contain 8,000 Hell Tokens (for use in the wheel). Some players were able to purchase this offer and subsequently, pull more times than intended on the Hell Wheel.
Each day we strive to offer an enjoyable experience for all players, so we take these disruptions very seriously. Due to the issues above, we will be providing all players with the following:
- 25 Gold Bricks
- 300 Torches
- The following Choice Boxes:
| Choice Box Contents | Quantity of Choice Boxes | Quantity of Contents |
| S-Class Collectible Cards: Pete Anderson Cards Laopo Cards Hengyen Cards Secretary Guo Cards Daiyu Cards Mercer Cards Priya Cards Raulito Cards Aarav Cards Wangfa Cards Princess Cards | 6 | 50 Cards |
| 5 Star Ascendable Box: Dorian Mia Tye Sheldon Alpha Harper Raven Elle Doctor Stevens | 1 | 1 Character |
| Energy Box: World Energy Refill Raid Energy Refill War Energy Refill Survival Road Energy Refill Territory Energy Refill | 10 | 1 Refill |
| Gear Box: Canteen GPS | 2 | 1 Piece of Gear |
| Gear Box: Whetstone Double Holster Hockey Mask Magazine Bandolier | 5 | 1 Piece of Gear |
| Gear Box: Hand Crank Radio Military Watch | 5 | 1 Piece of Gear |
| Gear Box: Weapon Tripod Sports Gauntlet Practice Dummy Knife Sheath | 10 | 1 Piece of Gear |
| Gear Box: Army Walkie Talkie School Bag | 10 | 1 Piece of Gear |
| Gear Box: Night Vision Goggles Police Shield Belt with Holster Scope Briefcase Long Coat | 30 | 1 Piece of Gear |
| Gear Box: Wool Beanie Flak Jacket | 10 | 1 Piece of Gear |
| Gear Box: Weathered Journal Topographic Map Gas Mask Camp Stove Waist Toolpack Alpenstock | 30 | 1 Piece of Gear |
| Gear Box: Hiking Boots Ammo Belt Compass Leather Glove | 30 | 1 Piece of Gear |
| Gear Box: Safety Helmet Down Vest Bloody Jacket Waist Pack | 30 | 1 Piece of Gear |
We also realize that some Survivors Club members were locked out of the game and unable to claim their Survivors Club rewards. That said, in addition to the above, all Survivors Club members will receive an additional free offer containing the following:
- 10 Comic Books
- 20 Gold Bricks
Expect to receive a free offer in the Shop containing these items within the next 24 hours.
In addition to this, we will be providing any player who purchased the erroneous Hell Token Offer with the correct 8,000 Hell Tokens, via another free offer.
We once again wish to apologize for any inconvenience these issues have caused you and thank you for your patience throughout.
